Last Updated: 19/11/2023
Thank you for visiting Sol Alkhemi at https://www.solalkhemi.com. By accessing or making a purchase on our website, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website.
1. General
1.1 Agreement: These Terms and Conditions constitute a legally binding agreement between you and Sol Alkhemi.
1.2 Updates: Sol Alkhemi reserves the right to update, modify, or replace any part of these Terms and Conditions without prior notice. It is your responsibility to check this page periodically for changes. Your continued use of the website following the posting of any changes constitutes acceptance of those changes.
2. Use of the Website
2.1 Eligibility: By using our website, you affirm that you are at least 18 years old or have reached the age of majority in your jurisdiction. If you are under 18, you may only use the website with the involvement of a parent or guardian.
2.2 Account Information: You agree to provide accurate and complete information when creating an account on our website. It is your responsibility to maintain the confidentiality of your account and password.
3. Product Information
3.1 Accuracy: Sol Alkhemi strives to provide accurate product descriptions and pricing information. However, we do not warrant that product descriptions or other content on the website are accurate, complete, reliable, current, or error-free.
3.2 Availability: All products and services are subject to availability. Sol Alkhemi reserves the right to discontinue any product at any time.
4. Orders and Payments
4.1 Order Acceptance: All orders are subject to acceptance by Sol Alkhemi. We reserve the right to refuse or cancel an order for any reason.
4.2 Payment: Payments are processed securely through our designated payment gateway. Sol Alkhemi accepts various payment methods as indicated on the website.
5. Shipping and Returns
5.1 Shipping: Sol Alkhemi will make reasonable efforts to ship orders promptly. Shipping times may vary based on your location.
5.2 Refunds & Returns: Please refer to the Refunds & Returns tab on this page for information on refunds & returns.
6. Intellectual Property
6.1 Ownership: All content on the Sol Alkhemi website, including but not limited to text, graphics, logos, images, audio clips, and software, is the property of Sol Alkhemi and is protected by applicable copyright and trademark laws.
7. Limitation of Liability
7.1 Health Disclaimer: No health claims made on this website have been verified by the Therapeutic Goods Administration (TGA) and are for informational purposes only. Nothing shared on this website is intended to diagnose or treat medical conditions.
7.2 Disclaimer: Sol Alkhemi disclaims all warranties, express or implied, regarding the website and its content. In no event shall Sol Alkhemi be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website.
8. Governing Law
8.1 Jurisdiction: These Terms and Conditions are governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles.
9. Contact Information
9.1 Questions: If you have any questions about these Terms and Conditions, please contact us at getlit@solalkhemi.com
Last Updated: 19/11/23
1. Order Processing
1.1 Processing Times: Orders are typically processed and dispatched within 1 business day from the date of purchase. Please note that processing times may vary during peak seasons or promotional periods.
2. Shipping Methods
2.1 Domestic Shipping: We currently offer shipping within Australia using Australia Post. Standard shipping times are estimated to be:
Standard
• Same state: 2-4 business days
• Interstate: 3-6 business days
Express
• Same state: 1-2 business days
• Interstate: 1-3 business days
2.2 International Shipping: We currently offer shipping internationally using Australia Post. Standard shipping times are estimated to be:
• NZ Standard 2-8 business days Express 5-8 business days
• Asia: Standard 3-6 business days Express 5-7 business days
• UK: Standard 6-8 business days Express 4-6 business days
• Europe: Standard 8-12 business days Express 7-10 business days
• USA: Standard 6-9 business days Express 3-6 business days
• UAE: Standard 6-12 business days Express 4-7 business days
3. Shipping Costs
3.1 Domestic & International Shipping Costs: Shipping costs are calculated at checkout based on the weight of your order and the selected shipping method. Free shipping may be available for orders exceeding a certain purchase amount, as indicated during the checkout process.
4. Order Tracking
4.1 Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status and delivery of your package.
5. Delivery
5.1 Delivery Address: Please ensure that the shipping address provided during checkout is accurate. Sol Alkhemi is not responsible for any delays or losses resulting from incorrect or incomplete addresses.
5.2 Delivery Confirmation: A signature may be required upon delivery for certain orders. Please check the carrier’s delivery policies for more information.
6. Lost or Delayed Packages
6.1 Lost Packages: In the rare event that your package is lost during transit, please contact us at getlit@solalkhemi.com with your order number. We will work with the shipping carrier to resolve the issue.
6.2 Delayed Packages: Sol Alkhemi is not responsible for delays caused by weather conditions, natural disasters, customs processing, or other unforeseen circumstances.
7. Contact Information
7.1 Questions: If you have any questions or concerns about the shipping of your order, please contact our customer support team at getlit@solalkhemi.com.
Last Updated: 19/11/23
Thank you for shopping at Sol Alkhemi. We appreciate your business and want to ensure your satisfaction with our products. Please read our Returns & Refunds Policy carefully.
1. Eligibility for Returns
1.1 Products Eligible for Return: We accept returns for most products within 30 days from the date of purchase. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
1.2 Non-Returnable Items: Any opened or used items and gift vouchers are non-returnable.
2. Initiating a Return
2.1 Contact Us: To initiate a return, please contact our customer support team at getlit@solalkhemi.com with your order number and a detailed explanation of the reason for the return.
2.2 Approval: Please note we do not offer returns or exchange for change of mind. Our customer support team will review your request and provide instructions on how to proceed if the return is approved.
3. Return Shipping
3.1 Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
3.2 Return Address: The return address will be provided by our customer support team upon approval of the return.
4. Refund Process
4.1 Refund Method: Refunds will be issued to the original payment method used during the purchase.
4.2 Processing Time: Refunds will be processed within 2 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.
5. Exchanges
5.1 Product Exchanges: We do not currently offer exchanges. If you wish to exchange a product, please follow the return process outlined in Section 2 and place a new order for the desired item.
6. Damaged or Defective Items
6.1 Reporting Damages: If you receive a damaged or defective item, please contact us at getlit@solalkhemi.com within 7 days of receiving the product. We may request photos or other documentation to assess the issue.
6.2 Replacement or Refund: Depending on the circumstances, we will either provide a replacement item or issue a refund for the damaged or defective product.
7. Contact Information
7.1 Questions: If you have any questions about our Returns & Refunds Policy, please contact our customer support team at getlit@solalkhemi.com.
