Privacy Policy

At Sol Alkhemi, we respect your privacy and are committed to protecting the personal information you share with us. This policy explains what data we collect, how we use it, and the choices you have regarding your information.

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Last updated: September 2025

Who We Are

Website: https://www.solalkhemi.com

Contact: getlit@solalkhemi.com

Information We Collect

While You Browse Our Site We may collect:

  • Products you’ve viewed (to show you recently viewed items).
  • Location, IP address, and browser type (for tax and shipping estimates).
  • Shipping address (to calculate shipping before placing an order).
  • Cookies (to remember cart contents and preferences).

When You Make a Purchase We may collect your:

  • Name
  • Billing and shipping address
  • Email address and phone number
  • Payment details
  • Optional account information (if you choose to create one)

We use this information to:

  • Process your orders and payments
  • Prevent fraud and ensure secure transactions
  • Respond to requests, refunds, and customer service inquiries
  • Communicate with you about your account or order
  • Improve our store and personalise your experience
  • Send newsletters and updates (if you opt in)

 

When You Create an Account

Your details are stored securely to make checkout faster and easier.

How Long We Keep Your Data

  • Order and payment data are kept only as long as necessary for business, tax, and legal purposes.
  • Customer profiles and purchase history may be retained to support your future orders unless you request deletion.
  • Comments and reviews are retained indefinitely.

Who Has Access

Our team members (Administrators and Shop Managers) may access:

  • Order information (what was purchased, when, where it should be sent)
  • Customer information (name, email, billing/shipping details)

This access is only to help fulfil orders, process refunds, and support you.

Payments

We accept payments through Shopify Payments and other secure third-party gateways (e.g. PayPal, Afterpay, credit cards). When processing payments, certain data will be passed to these providers, including:

  • Purchase total
  • Billing and shipping information

We never store your full payment details on our servers.

Comments & Reviews

When you leave a comment or review, we collect the data shown in the form, as well as your IP address and browser user agent (for spam detection).

Media

If you upload images, avoid including embedded location data (EXIF GPS). Visitors may be able to download and extract such information.

Newsletter & Emails

If you subscribe, we will use your name and email to send updates, promotions, and offers. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails. We may track email opens and clicks to improve our communication.

Cookies

We use cookies to:

  • Keep your shopping cart active
  • Save login preferences
  • Understand site traffic and performance

You can disable cookies in your browser, but some site features may not work properly.

Embedded Content

Pages on this site may include embedded content (e.g. videos, images, articles). Embedded content from other websites behaves the same way as if you visited those sites directly, and they may collect data about you.

Sharing Your Data

We do not sell your personal information. We only share data when necessary, for example:

  • With payment processors to complete transactions
  • With shipping providers to deliver your order
  • If required by law or to protect our legal rights

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your information
  • Request deletion of your data (where legally possible)
  • Withdraw consent for marketing emails at any time

To exercise these rights, please contact us at getlit@solalkhemi.com

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

at sol alkhemi, your trust means everything. we treat your data with care and use it only to improve your experience with our cacao, chocolates, and offerings.