Terms & Conditions

Welcome to Sol Alkhemi. By accessing or purchasing from www.solalkhemi.com you agree to be bound by the following terms and conditions. Please read them carefully before using our site.

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Last updated: September 2025

1. General Information

 

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms & Conditions, including additional policies referenced here or available by hyperlink.

2. Products

We create and sell ceremonial cacao and chocolates, infused with herbs and adaptogens. While every effort is made to describe and photograph our products accurately, there may be slight variations in appearance, size, or packaging.

 

Our products are for personal enjoyment and are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a healthcare professional if you have concerns about allergies, pregnancy, breastfeeding, or medical conditions.

3. Orders

  • All orders placed through our website are subject to acceptance and availability.
  • Prices are listed in AUD and may be updated without notice.
  • We reserve the right to cancel or refuse any order if fraud, unauthorized use, or suspicious activity is suspected.

4. Payment

We accept payments via secure third-party providers (Shopify Payments, PayPal, Afterpay, etc). By providing your payment details, you confirm you are authorized to use the chosen payment method.

5. Shipping

  • We currently ship within Australia and select international destinations.
  • Shipping costs are calculated at checkout.
  • Orders are usually dispatched within 2–5 business days unless otherwise stated.
  • Delivery times are estimates only. We are not responsible for delays caused by postal services, customs, or other factors outside our control.
  • Once an order leaves our facility, risk of loss or damage passes to the customer.

6. Returns & Refunds

Because our products are perishable, we cannot accept returns for change of mind.

 

We will gladly offer a replacement or refund if:

  • You receive the wrong product
  • Your order arrives damaged or defective

To request a refund or replacement, please contact us at getlit@solalkhemi.com within 7 days of receiving your order. Please include your order number and photos if applicable.

 

Refunds will be processed back to your original payment method once approved.

7. Event Bookings

Our mobile cacao & dessert bar is available for markets, festivals, retreats, weddings, private events, and other gatherings.

  • Bookings: A non-refundable deposit (amount agreed upon in advance) is required to confirm your event booking.
  • Balance Payments: Full payment must be received no later than 7 days before the event date, unless otherwise arranged.
  • Cancellations by Client: If you cancel more than 14 days before the event, you will receive a refund of any payments made, minus the non-refundable deposit. Cancellations within 14 days of the event are non-refundable.
  • Cancellations by Us: If Sol Alkhemi must cancel due to unforeseen circumstances, you will receive a full refund of all payments made, including the deposit.
  • Custom Menus & Services: Final menu selections, service times, and event details must be confirmed at least 14 days before the event.
  • Liability: Sol Alkhemi will not be held liable for any damages or losses outside our reasonable control (e.g. weather, power outages, third-party suppliers).

By booking our mobile cacao & dessert bar, you agree to these terms.

8. Subscriptions (if applicable)

If you sign up for a subscription, you authorize recurring charges until you cancel. Subscriptions can be cancelled anytime before the next billing cycle.

9. Intellectual Property

All content on our website (text, images, logos, graphics, recipes, and designs) is the property of Sol Alkhemi and may not be reproduced, distributed, or used without written consent.

10. Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. To the fullest extent permitted by law, Sol Alkhemi shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services.

11. Privacy

Your use of our website is also governed by our Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the relevant courts of New South Wales.

13. Changes to Terms

We reserve the right to update or replace these Terms & Conditions at any time. Updates will be posted on this page with the revised date.

at sol alkhemi, we are dedicated to creating meaningful, intentional products and experiences. thank you for supporting our work and being part of our community.